STI goes into the Bear Market Today.

It's much better to wait and see how the price move.

You may be able to get a better price.

Good luck.

Hi Alex,

Still can buy ?

Mio issues still persist ...

Suggestions to improve mio Voice situation have been futile

Letter from Douglas Tan

I ENTERED into a two-year mio Plan contract with SingTel some time in October 2009. For the last year, I have been calling the technical support line for help with several issues but the problems associated with mio Voice remain unresolved.

The problems include me being unable to make outgoing calls — there is no dial tone and being unable to receive calls. Our relatives need to call our mobile phones to alert us that our home telephone line is “jammed” again or that it is difficult to hear us.

On one occasion, even the phone support officer had difficulty hearing me. The line becomes disconnected during a conversation, which is especially troublesome if I am hosting a phone conference.

Each time, technical support will suggest that I solve the problem by switching the power of the mio box on and off again. A house visit would then be arranged, which meant I would have to apply for leave and wait at home for my mio box to be replaced.

I would then be asked to monitor if the problem will recur.

During the last year, many suggestions were given, including replacing my cordless phone with a corded unit, replacing the micro filters (I have used all my spares!) and connecting the telephone line to a different socket on the mio box. I have even replaced the telephone cord from the wall outlet to the mio box which required me to shift the wall cabinet in my living room.

I have followed all the suggestions but the problem still persists. In the two recent house visits, senior technicians were sent and in both visits, the wall socket was removed and wires were cut and stripped.

According to the senior technicians, poor contact might have been the cause of the problem. They even informed me that the cabling outside the house was also checked to ensure that the problem did not reside elsewhere.

However, none of the attempts solved the problem and we continued to power cycle the mio box on our own whenever mio Voice exhibited the same problem.

Due to the inconvenience that we have experienced for the past year, I have decided to terminate mio Plan and switch back to a fixed line.

Upon enquiry, I was told that I would have to pay a penalty fee for prematurely terminating the two-year mio Plan contract.

I was also told I would need to pay for the additional cost of subscribing to a new fixed line even though I can no longer use mio Voice.

Could the IDA, Consumers Association, Department of Fair Trading or relevant bodies please advise me regarding the Consumer Acts and what my rights are as a consumer?

If I am paying for a service that I have failed to receive in full, do I then have the right to terminate a contract prematurely without penalty?

What compensation or recourse would I be entitled to?