ShareJunction - Member Posts

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Please pOst the ANALYST's report for ALL to SHARE.

it is an Opportunity for ALL to shOrt ? ? ? ?

leoleo ( Date: 15-Jul-2010 12:50) Posted:

VERY SCARY, Just read news one of the analyst cut DBS px from $18 to $12 abt 30%. Any expert Pls advice sell now or hold till report announce ?

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my first bank current account when staring work was with DBS and i also had the POSB account too from childhood time.

After the DBS tOOk Over the POSB, i nOticed the attitude CHANGE tOwards cUstomers.

They really iNsulted lOyal customers and ignOred custOmers' service needs.

I iMMEDiATELY clOsed bOth accOunts withOUT regrets.

Salute ( Date: 15-Jul-2010 12:05) Posted:

Do you all often encounter the failure in the posb passbook not being able to use for update and the reason being the magnetic/sensor (the black colored portion) strip not being able to send. For me, if one or twice that is working, I am considered lucky. Almost every time couldn't work, the frontline staff told me not to have near connect of magnectic item-cellphone is ok, other cards are ok. What's the reason. Very frustrated and often asked them to tell the management to look into this matter and give proper advise or give a cover that could prevent this incident from happen...I am sure non of them suggest, because they just paid to do those known routine works.

secondly, the SMRT cards, not only me, but many encounter the "card mismatch" "card failure" kind of wording appeared when one taps the ezlink card on the sensor when enter. Well, is the fare is low its understandable, but often is not and one has to go to the pax service to ratified it. I didn't see this happened in Japan or HongKong.

The efficiency in these aspects have dropped and they don't care. Problem has to be as big scale as the recent DBS case then is able to catch the attention of the top management. It's good to make them apologise. As the service in POSB or DBS has dropped compared to UOB. UOB has enough staff to handle the crowd but DBS just cares about cutting cost and in such waiting by the clients is understandable unless you are privilege customer.......so urgly,..:(

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THE MiSTAKE SCAM

I experienced this in late 1990s with a FORTUNE 500 Logistics MNC.

DOUBLE invoiced the FREIGHT COST for every SHIPMENT.

BiLLed same amount TWiCE by two invoices (Different numbers and different dates) over two separate months.

My company's Logistics Heads just SIGNED BLINDLY and PAiD ALL BILLS every month. ALL DIVISIONS' logistics bills were centralised in the Logistics Department without going to the Divisions' Head for approval because of the SAP ERP system.

Once fine day, when i was reading a Project Report and nOticed two logistic cost items for the project. Each project was supposed to have only one logistic bill.

I requested to check the two logistic invoices and discovered DOUBLE BiLLing for the same shipment.

I further requested to have all logistic bills for that year and confirmed the dOuble billing for every shipment for the whole year.

When reverted to the FORTUNE 500 Logistic Vendor, their management just SMiLED and CLAiMED that it was just a MiSTAKE and they will make the full REFUND of all double billing.

BUT I sensed it as a very SHREWD MiSTAKE SCAM

because many customers just PAID Bills BLiNDLY OFF-guardingly . . . .

boyikao3 ( Date: 15-Jul-2010 12:09) Posted:

You dun understand lah. The more mistakes generated, the more money fly into their pockets. Human behaviour - Not everyone is so on the ball to rectify small mistakes - they may think, aiyah so bothersome to contact SMRT for overcharge, just be more careful next time. But these errors can be engineered into the system and when many people have mistakes, the amount collected is quite staggering !

Salute ( Date: 15-Jul-2010 12:05) Posted:

Do you all often encounter the failure in the posb passbook not being able to use for update and the reason being the magnetic/sensor (the black colored portion) strip not being able to send. For me, if one or twice that is working, I am considered lucky. Almost every time couldn't work, the frontline staff told me not to have near connect of magnectic item-cellphone is ok, other cards are ok. What's the reason. Very frustrated and often asked them to tell the management to look into this matter and give proper advise or give a cover that could prevent this incident from happen...I am sure non of them suggest, because they just paid to do those known routine works.

secondly, the SMRT cards, not only me, but many encounter the "card mismatch" "card failure" kind of wording appeared when one taps the ezlink card on the sensor when enter. Well, is the fare is low its understandable, but often is not and one has to go to the pax service to ratified it. I didn't see this happened in Japan or HongKong.

The efficiency in these aspects have dropped and they don't care. Problem has to be as big scale as the recent DBS case then is able to catch the attention of the top management. It's good to make them apologise. As the service in POSB or DBS has dropped compared to UOB. UOB has enough staff to handle the crowd but DBS just cares about cutting cost and in such waiting by the clients is understandable unless you are privilege customer.......so urgly,..:(

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ENLiGHTENMENT

Luostock ( Date: 15-Jul-2010 12:12) Posted:

GST is bad for business !

In service line, some customers refuse to pay GST, to get the business the providers have to absorb the GST.

If the POSB book cannot be updated, you can try bending the book backward a bit esp the spine part. I have tried a few times and it works.

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ENLiGHTENMENT

Salute ( Date: 15-Jul-2010 12:05) Posted:

Do you all often encounter the failure in the posb passbook not being able to use for update and the reason being the magnetic/sensor (the black colored portion) strip not being able to send. For me, if one or twice that is working, I am considered lucky. Almost every time couldn't work, the frontline staff told me not to have near connect of magnectic item-cellphone is ok, other cards are ok. What's the reason. Very frustrated and often asked them to tell the management to look into this matter and give proper advise or give a cover that could prevent this incident from happen...I am sure non of them suggest, because they just paid to do those known routine works.

secondly, the SMRT cards, not only me, but many encounter the "card mismatch" "card failure" kind of wording appeared when one taps the ezlink card on the sensor when enter. Well, is the fare is low its understandable, but often is not and one has to go to the pax service to ratified it. I didn't see this happened in Japan or HongKong.

The efficiency in these aspects have dropped and they don't care. Problem has to be as big scale as the recent DBS case then is able to catch the attention of the top management. It's good to make them apologise. As the service in POSB or DBS has dropped compared to UOB. UOB has enough staff to handle the crowd but DBS just cares about cutting cost and in such waiting by the clients is understandable unless you are privilege customer.......so urgly,..:(

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THE DAMAGES caused by

CUTTiNG the WRONG COSTS

THE BP COST DEBACLE

- ACROSS the BOTTOM COST CUT Let to SERiOUS DAMAGE but negligible real savIngs

- ACROSS the TOP COST EXUBERANCE Let to SERiOUS DAMAGE and sIgnIfIcant OVERHEAD blEEDIng

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tOO many GENERALS

nOt enOugh sOldiers . . . .

tOO many HEADS dREAMing . . . . and grOwIng FATS ? ? ? ?

nOt enOugh wOrkers servIng . . . . iNcreasIng OFF-guarded cUstOmers . . . .

# # # # REVERSE CHANGE - BACK tO BASiC

Alexandra Hospital CEO wants ALL tO be SLiM:

nO FATS

nO UNprOductivity

nO OFF-guardities

Salute ( Date: 15-Jul-2010 12:05) Posted:

Do you all often encounter the failure in the posb passbook not being able to use for update and the reason being the magnetic/sensor (the black colored portion) strip not being able to send. For me, if one or twice that is working, I am considered lucky. Almost every time couldn't work, the frontline staff told me not to have near connect of magnectic item-cellphone is ok, other cards are ok. What's the reason. Very frustrated and often asked them to tell the management to look into this matter and give proper advise or give a cover that could prevent this incident from happen...I am sure non of them suggest, because they just paid to do those known routine works.

secondly, the SMRT cards, not only me, but many encounter the "card mismatch" "card failure" kind of wording appeared when one taps the ezlink card on the sensor when enter. Well, is the fare is low its understandable, but often is not and one has to go to the pax service to ratified it. I didn't see this happened in Japan or HongKong.

The efficiency in these aspects have dropped and they don't care. Problem has to be as big scale as the recent DBS case then is able to catch the attention of the top management. It's good to make them apologise. As the service in POSB or DBS has dropped compared to UOB. UOB has enough staff to handle the crowd but DBS just cares about cutting cost and in such waiting by the clients is understandable unless you are privilege customer.......so urgly,..:(

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LiKE the hOng kOng kOng fU mOvies, iF hOng kOng cUstOmers and prOspects

NEVER FORGiVE and NEVER fOrget . . . .

DBS HK's payment gOes tO WASTE . . . .

iNstead DBS HK shOuld jUst PACK UP the bUsIness and retUrn hOme

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DBS HK had nO chOice . . . .

This is an iNequIty Settlement Fee

wIthOUT whIch DBS HK is bOycOtted by hOnk kOng custOmers and prOspects

iT iS BAD as DBS HK has tO blEEd nOw

iT wIll be gOOd hOpefUlly DBS HK's evIl dEEd wIll be fOrgIven and fOrgOtten

by hOng kOng custOmers and prOspects

TiME WiLL TeLL . . . .

whEthEr the hOng kOng custOmers and prOspects wIll retUrn tO DBS HK ? ? ? ?

boyikao3 ( Date: 15-Jul-2010 11:49) Posted:

PAYOUT to HK 115 MILLION SGD !

leoleo ( Date: 14-Jul-2010 19:45) Posted:

Good or bad news, DBS HK payout for Lehman issue.Experts any comment?

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hOng kOng cItIzens and resIdents dOn't accEpt nOn-sense . . . .

That is WHY hOng kOng has nO GST . . . .

boyikao3 ( Date: 15-Jul-2010 11:49) Posted:

PAYOUT to HK 115 MILLION SGD !

leoleo ( Date: 14-Jul-2010 19:45) Posted:

Good or bad news, DBS HK payout for Lehman issue.Experts any comment?

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The advantages of interconnectedness are many — but we must first minimise the weaknesses with pre-emptive safeguards.

pharoah88 ( Date: 15-Jul-2010 11:36) Posted:

Too connected for comfort?

Lessons to be learnt — and not just for banks — from DBS’ system failure

Letter from Johnnie Chia

THE front-page report (“DBS Group CEO apologises”, July 14) explained the cause of the recent system failure that resulted in denial of service for DBS and POSB customers.

However, there is a basic lesson in this episode, for all of us in all spheres of activity, that needs to be highlighted.

In the banking industry, customers enjoy a myriad of services seamlessly. This is possible because most of the facilities and services are interconnected. Customers gain from convenience, and banks benefit from economies of scale and productivity increases. We only see the problem of this “seamlessness” when a fault takes place:

The whole system seizes.

Conversely, if banks were to segregate and isolate various core activities into silos, there would be a greater level of inconvenience to customers, but the effect of systemic or other failure is easily isolated.

The broader lesson in this concept of seamlessness can be applied elsewhere. In hospitals, it is so convenient to move from one block to another, from one facility to another. However, when a fast-spreading virus such as Sars strikes, this seamlessness can also be the efficient conduit for the disease to spread, unless pre-emptive safeguards are first put in place.

Similar potential problems can occur in other areas, such as public transport.

The public buses and the MRT network are interconnected. But how often do we find that when a train breaks down, the entire MRT system slows down, and alternative modes of transport are needed to channel commuters to their destination?

So far, such problems have been resolved relatively quickly, but if the problem happens at a major MRT interchange and cannot be resolved within a day, virtually the whole rail system will seize.

Or take our expressways. The recent thunderstorms resulting in fallen trees, flooding and vehicle gridlock highlight a need to build in safeguards here. Once a motorist is on an expressway, there is no way to get out except at the next exit. In cases where a road is impassable, that exit can never be reached.

Unfortunately, the timely arrival of rescue workers also will be affected. Wouldn’t it be a simple, potentially life-saving solution to create contingency U-turns to enable motorists to at least head in the other direction? These U-turns need only be activated during emergencies, when the barriers are removed.

The advantages of interconnectedness are many — but we must first minimise the weaknesses with pre-emptive safeguards.

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WHY Banking Services like account fees, TT, cable fees, et cetera kept increasing with

HUGE economies of SCALE, HiGH Productivity, sEEmlEss integrated automation, super speed network and transmission, FREE SKYPE VEDIO and AUDIO CALL, FREE EMAILS, et cetera ? ? ? ?

HEADS tOO BiG fOr their bOdies

TOO MANY CINE HEADS

TOO MANY OVERHEADS

TOO MANY FATS LAYERS

TOO HIGH SALARIES AND BONUSES

TOO MANY UNproductivities

TOO MANY iNefficasies

TOO MANY iNefficiencies

TOO MANY iNeconomies

TOO MANY OFF-guardities

TOO MANY . . . .

pharoah88 ( Date: 15-Jul-2010 11:37) Posted:

In the banking industry, customers enjoy a myriad of services seamlessly. This is possible because most of the facilities and services are interconnected. Customers gain from convenience, and banks benefit from economies of scale and productivity increases.